Terms and Conditions

 

JMB HAUTE FLORAL DESIGN   is pleased to offer you the convenience of online shopping. Please review the general conditions of purchase contained in this website. Your use of this site will imply your agreement with these general conditions. If you have any questions, please contact our team at [email protected]

 SUBSTITUTIONS

Flower varieties and colours shown in the online shop are subject to availability. Our staff will always endeavour to match the product as shown, but should the flower not be available, they will substitute these with an equally attractive flower of equal or greater value. The same applies to vases. If you have any special requirements, we welcome you to contact us at [email protected]

 ORDERS

We are dedicated to deliver your arrangements with care and efficiency. The flowers we use are purchased and hydrated for every single client 24 hours prior to be delivered,to ensure that only the freshest and highest quality flowers are used.        We  take orders 48 hours previous the delivery date,for authorized orders placed 24 hours previous the delivery we guarantee business deliveries to be made before 5:00 pm and residential deliveries before 7:00pm. If for any reason you have an emergency same day delivery or a specific time delivery please contact us at [email protected] and we will do our best to make it possible.

  RE DELIVERY

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address or no one is home during your selected delivery time) a redelivery fee will apply to the same value as the original cost. You will be contacted before the arrangement is re delivered. If JMB Haute Floral Design Inc is in any way responsible for the redelivery this redelivery fee will not apply.